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Use the form below to contact Web Works directly from this page.

Frequently asked questions

If your email has suddenly stopped working then the first thing you should do is open up your browser and visit your web site. If your web site is not displaying for you then it is probable your IP has been blocked by our server and this is why you can not connect to your email.

Usually this happens when somebody on your IP tries to enter the wrong password three times.

If your connection provider supplies a dynamic IP (most do), you can simply reboot your modem. This will create a new IP and your email should now work. If not, we may need to manually unblock you.

In order to unblock you we will need to know your IP.

Open up Google and type in "what is my ip". Your current IP address will be displayed.

Phone us on 5446 3371 and let us know that your IP is blocked and we will unblock you.

Your emails and web site should then work for you straight away. If your email still isn't working then it could be a problem with your computer. You should restart your computer (shut down, wait 10 seconds and turn on) then try again.

After trying the above two steps, if the problem persists, open your web browser and visit Mail2Web.com and check your email there typing your full email address into the username field and your password in the password field. If your email is working at  Mail2Web.com then it means your email is working fine on our server and the problem must be with your computer. This may be your settings, possibly a virus or malware which may require the help of a technician.

Yes. We do have technical people on staff that will be able to diagnose and fix your problem. We do not mind our clients making use of our technical knowledge however there will be a service charge of $88 per hour for this service.

We do not keep records of email passwords. If you do not know your password we need to manually reset it for you. Give us a call between 12-5pm weekdays, let us know your preferred password and we can manually reset it for you.

The Web Works office is open from 12pm-5pm weekdays, feel free to drop in for a cuppa and a chat. We are available on mobile 0434 547 225 from 9 to 6pm every day and 24/7/365 for emergencies.